Find reporting contacts and practical next steps for a California injury claim involving Travelers. Weiss Attorneys is an independent law firm, not the insurer or its claims department. Contacting this law firm does not report an insurance claim.
Claims contact information
| Auto claims contact | 800-252-4633 |
|---|---|
| Official auto reporting information | Visit the official claims page |
| Premises or liability reporting information | Check the applicable property or liability route below |
| Email and document delivery | Verified business general liability worksheet email: first.report@travelers.com. Use it with the official worksheet and applicable reporting instructions. It is not presented here as a universal personal-auto claim inbox. |
| Contacts checked | October 18, 2026. Confirm current routing on the linked official pages. |
Travelers provides a dedicated general liability reporting route
Travelers lists 800-252-4633 for personal claims and provides online reporting. Its business general liability page uses 800-238-6225 for claim service and 800-832-7839 for national accounts. A fall involving a business should be directed to the appropriate liability reporting channel rather than a personal-auto repair workflow.
Slip, trip and fall injury claims
Travelers’ general liability page specifically addresses customer slips, trips, and falls. It offers online reporting and links to an official reporting worksheet. The worksheet instructs preparers to send the completed form to first.report@travelers.com or call 800-238-6225. Confirm the policy and reporting role before sending documents. Its worksheet page lists email size and subject-line requirements; check those current instructions.
Questions for the assigned claims team
If the location belongs to a national account, ask whether account-specific reporting instructions apply. When using the liability worksheet, complete what you know accurately and identify missing information instead of inventing policy or incident details.
Request the claim number, handler’s name, telephone extension, and verified document-delivery instructions. Keep the confirmation and a dated copy of each submission. If you have counsel, coordinate substantive claim communications and settlement documents with your lawyer.
Organize the injury evidence
For a collision, preserve scene photographs, original video, witness contacts, report information, vehicle estimates, and insurer letters. For a fall, record the exact area and condition, incident-report reference, witnesses, and available camera locations. Tell your lawyer promptly about footage or records that may be lost. Keep treatment records, bills, and documentation of missed work together.
Coverage, statements, and settlement offers
Use the declarations, policy forms, and endorsements effective on the incident date. For auto injuries, the questions may involve another driver’s bodily injury liability, your own UM/UIM, or MedPay. For falls, investigate the relevant premises liability coverage, medical payments to others, and any excess policy. Availability depends on the policy and facts.
Before a recorded statement, broad medical authorization, or release, understand who requests it, its scope, and any obligations under your own policy. Ask whether an offer resolves vehicle damage, injuries, or both. A claim number, open negotiation, or reporting confirmation does not by itself protect every legal deadline.
Related insurance guides
- Insurance Claim Guides and company directory
- Auto insurance coverage types
- How to read your policy
- Premises injury insurance guide
Official reporting sources
- Auto claims information
- Property or business liability reporting information
- Travelers business claim worksheets
- Official general liability worksheet
These contacts are for claim reporting and follow-up. Formal demands, service of legal papers, and policy-specific notices may require different destinations or procedures; confirm those separately.
Discuss your California injury claim
Weiss Attorneys represents people injured in auto accidents and slip, trip and fall incidents. Call 213-583-0977 or request a free consultation. Hablamos Español. Representation requires the firm’s acceptance and a written agreement.
