For a New Balance fall, record whether you were trying on footwear, standing from a fitting bench, or walking between displays. Keep both your original footwear and the receipt identifying the branch. Weiss Attorneys can review the available evidence and explain possible next steps.
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Record the fitting area and walking space
If the incident occurred during a footwear shopping visit, identify the seat, aisle, display or entrance involved. Photograph the position of any item you observed and the wider walking route when safe. Do not move boxes or recreate the incident.
Preserve the footwear and purchase records
Keep the receipt, original footwear and relevant photographs. Describe whether you were trying on footwear or walking in your own shoes, without assuming that either circumstance establishes responsibility. Record the timeline and any witness details.
Preserve the condition and timeline
- Write down the date, approximate time and precise location.
- Keep original scene photographs and witness contact information.
- Report the incident and request its report number or available report details.
- Save receipts, footwear, treatment records, bills and documentation of missed work.
Give your attorney the branch identity, incident area and time window so a preservation request can identify potentially useful footage and records. A camera aimed at a counter may not show a doorway or shared walkway. The store operator and property manager may hold separate records. Preserve requests and responses; unavailable footage does not by itself establish responsibility.
California New Balance location directory
The following 26 distinct locator listings across 22 cities were collected from the retailer’s official pages and reviewed October 12, 2026. This is a sourced location list and may be incomplete; it is not a record of accidents. Confirm current operation and details with the retailer, and verify the business and branch address for your incident date. Names and addresses are retained as supplied by the locator.
Fall claim help by city
Match your incident address to the relevant local guide: Gilroy fall claim help · Rancho Cucamonga fall claim help. For more retailers, browse our California store injury guides.
| City | Locator name | Address | Official source |
|---|---|---|---|
| Barstow | New Balance Factory Store Barstow | 2769 Tanger Way #306 Outlets at, Barstow, CA 92311 | Official locator listing |
| Cabazon | New Balance Factory Store Cabazon | 48750 Seminole Drive # 117, Cabazon, CA 92230 | Official locator listing |
| Camarillo | New Balance Factory Store Camarillo | 850 Ventura Blvd Suite 710, Camarillo, CA 93010 | Official locator listing |
| Carlsbad | New Balance Factory Store Carlsbad | 5610 Paseo Del Norte suite b108, Carlsbad, CA 92008 | Official locator listing |
| Corte Madera | New Balance Corte Madera | 103 Corte Madera Town Center, Corte Madera, CA 94925 | Official locator listing |
| Costa Mesa | New Balance South Coast Plaza | 3333 Bear Street, Costa Mesa, CA 92626-1790 | Official locator listing |
| Gilroy | New Balance Factory Store Gilroy | 8375 Arroyo Circle Suite A048, Gilroy, CA 95020 | Official locator listing |
| Livermore | New Balance Factory Store Livermore | San Francisco Premium Outlets 3234 Livermore Outlets Drive, Livermore, CA 94551 | Official locator listing |
| Los Angeles | New Balance Factory Store Citadel | 100 Citadel Drive #715 Citadel Outlets, Los Angeles, CA 90040 | Official locator listing |
| Los Angeles | New Balance Brentwood | 11713 Gorham Ave, Los Angeles, CA 90049-5008 | Official locator listing |
| Los Angeles | New Balance | 189 The Grove Drive, S-30, Los Angeles, CA 90036 | Official locator listing |
| Los Angeles | New Balance Sunset Blvd | 3300 Sunset Blvd Unit 103, Los Angeles, CA 90026-2118 | Official locator listing |
| Marina del Rey | New Balance | 4776 Admiralty Way, Marina del Rey, CA 90292 | Official locator listing |
| Milpitas | New Balance Factory Store Milpitas | 456 Great Mall Drive Great Mall of the Bay Area, Milpitas, CA 95035 | Official locator listing |
| Ontario | New Balance Factory Store Ontario Mills | 1 Mills Circle, Suite 839B, Ontario, CA 91764-5110 | Official locator listing |
| Palo Alto | New Balance Stanford | 840B Stanford Shopping Center, Palo Alto, CA 94304 | Official locator listing |
| Pasadena | New Balance | 270 South Arroyo Parkway, Pasadena, CA 91105 | Official locator listing |
| Rancho Cucamonga | New Balance Victoria Gardens | 12442 South Mainstreet, Rancho Cucamonga, CA 91739 | Official locator listing |
| San Clemente | New Balance Factory Store San Clemente | 101 West Avenida Vista Hermosa Suite 500, San Clemente, CA 92672 | Official locator listing |
| San Diego | New Balance | 7007 Friars Road Suite 943, San Diego, CA 92108 | Official locator listing |
| San Diego | New Balance Factory Store San Diego | Las Americas Premium Outlets 4321 Camino De La Plz # 264, San Diego, CA 92173 | Official locator listing |
| San Jose | New Balance | 355 Santana Row #1005, San Jose, CA 95128 | Official locator listing |
| Santa Monica | New Balance | 2600 Wilshire Boulevard, Santa Monica, CA 90403-4623 | Official locator listing |
| Torrance | New Balance Torrance | 20140 Hawthorne Blvd a, Torrance, CA 90503 | Official locator listing |
| Vacaville | New Balance Factory Store Vacaville | Vacaville Premium Outlets 368 Nut Tree Road, Vacaville, CA 95687 | Official locator listing |
| Walnut Creek | New Balance Broadway Plaza | 1259 Broadway Plaza, Walnut Creek, CA 94596 | Official locator listing |
Discuss your store injury with Weiss Attorneys
Bring the address, incident date, photographs, report details and treatment history to your consultation. A fall alone does not establish responsibility. Your attorney can review the condition, the available evidence and who controlled the incident area. For accepted contingency matters, there is no attorney fee unless we recover compensation. Fees and case costs are governed by the written agreement.
California store injury guides · Injury evidence checklist · Free consultation
Location information reviewed October 12, 2026. Weiss Attorneys is independent of New Balance. A listing does not assert an accident or negligence. General information does not create an attorney-client relationship.
