Find reporting contacts and practical next steps for a California injury claim involving The Hartford. Weiss Attorneys is an independent law firm, not the insurer or its claims department. Contacting this law firm does not report an insurance claim.
Claims contact information
| Auto claims contact | 800-243-5860 |
|---|---|
| Official auto reporting information | Visit the official claims page |
| Premises or liability reporting information | Check the applicable property or liability route below |
| Email and document delivery | No general new-auto-claim or universal premises-claim email was verified on the official reporting pages used here. Use the applicable online form or phone line; request a verified claim-specific email for follow-up. |
| Contacts checked | October 18, 2026. Confirm current routing on the linked official pages. |
The Hartford separates AARP, other auto, and liability contacts
The Hartford’s auto claims page lists 877-805-9918 for AARP customers and 800-243-5860 for non-AARP customers. It also offers a reporting option for non-policyholders. Its general liability reporting number is different: 800-327-3636. Match the policy and your role before starting a report.
Slip, trip and fall injury claims
A business premises injury may be routed through The Hartford’s general liability reporting page or 800-327-3636. The page provides an online general liability claim form. If the injury occurred at a private residence, confirm the personal homeowners liability reporting route instead. Do not assume the AARP auto line or a commercial vehicle claim number identifies the team handling a fall.
Questions for the assigned claims team
When contacting the auto team, identify whether you are the insured, another driver, a passenger, or an authorized representative. For a business fall, request confirmation of the insured entity, liability claim number, and handler.
Request the claim number, handler’s name, telephone extension, and verified document-delivery instructions. Keep the confirmation and a dated copy of each submission. If you have counsel, coordinate substantive claim communications and settlement documents with your lawyer.
Organize the injury evidence
For a collision, preserve scene photographs, original video, witness contacts, report information, vehicle estimates, and insurer letters. For a fall, record the exact area and condition, incident-report reference, witnesses, and available camera locations. Tell your lawyer promptly about footage or records that may be lost. Keep treatment records, bills, and documentation of missed work together.
Coverage, statements, and settlement offers
Use the declarations, policy forms, and endorsements effective on the incident date. For auto injuries, the questions may involve another driver’s bodily injury liability, your own UM/UIM, or MedPay. For falls, investigate the relevant premises liability coverage, medical payments to others, and any excess policy. Availability depends on the policy and facts.
Before a recorded statement, broad medical authorization, or release, understand who requests it, its scope, and any obligations under your own policy. Ask whether an offer resolves vehicle damage, injuries, or both. A claim number, open negotiation, or reporting confirmation does not by itself protect every legal deadline.
Related insurance guides
- Insurance Claim Guides and company directory
- Auto insurance coverage types
- How to read your policy
- Premises injury insurance guide
Official reporting sources
- Auto claims information
- Property or business liability reporting information
- The Hartford Claims Center
These contacts are for claim reporting and follow-up. Formal demands, service of legal papers, and policy-specific notices may require different destinations or procedures; confirm those separately.
Discuss your California injury claim
Weiss Attorneys represents people injured in auto accidents and slip, trip and fall incidents. Call 213-583-0977 or request a free consultation. Hablamos Español. Representation requires the firm’s acceptance and a written agreement.
