If you fell while visiting a California Firestone Complete Auto Care location, Weiss Attorneys can review the incident and the evidence concerning the condition, notice, and control of the property.
Call (213) 583-0977 or request a free consultation. Weiss Attorneys is based in Sherman Oaks and offers telephone and video consultations for clients throughout California. Hablamos Español.
Connecting the fall to the customer visit
An auto-care visit often includes several movements: entering the service counter, waiting, returning to pay, and walking back to the vehicle. Record which part of that visit involved the fall. A wet lobby entrance, an uneven outside walkway, or an obstruction beside a customer display requires a different factual investigation. Identify the actual substance or object only when you can support the description. The presence of automotive service work does not establish that a floor condition came from that work.
Your estimate, work order, service messages, and receipt can help establish a time window and identify the staff involved. Note whether someone asked you to follow a route or approach your vehicle, and whether the route crossed a restricted area. Preserve both the hazardous spot and the surrounding access path in photographs when safely possible. For an incident near a shared driveway or parking space, a lawyer may need to review leases, maintenance contracts, and property records before determining the responsible parties.
Preserve the branch and the timeline
- Keep receipts, order confirmations and the exact branch address.
- Write down the incident time, walking route and precise spot involved.
- Report the incident to a manager and request the report number or a copy if available.
- Save original scene photos, witness contact information and the shoes worn.
- Retain medical records, bills and documentation of work missed.
Describe direct observations separately from assumptions. Photograph the wider route as well as the condition when safe. Do not move merchandise, recreate the fall or delay urgent medical care to collect evidence.
Video and responsibility for the area
Tell an attorney the relevant time window and location so preservation requests can identify potentially useful records. Cameras may not cover the incident area, and video or inspection documents may be unavailable. Formal discovery may be necessary. Keep requests and responses; missing footage alone does not establish fault.
An entrance, shared sidewalk or parking area may be maintained by a property owner or contractor. Identify the exact spot and business operating there on the incident date. A current brand listing does not establish who controlled every surrounding area.
Selected California Firestone Complete Auto Care locations
The 5 addresses below appear in the linked official retailer sources reviewed October 12, 2026. This is a selected directory, not a list of accidents or a guarantee of current operation. Confirm current branch information with the retailer and verify the address and operator for an older incident.
| City or branch | Published address | Official source |
|---|---|---|
| Los Angeles — La Cienega | 1975 S La Cienega Blvd, Los Angeles, CA 90034-1601 | Retailer location source |
| Los Angeles — Santa Monica Blvd | 10785 Santa Monica Blvd, Los Angeles, CA 90025-4718 | Retailer location source |
| Encino | 17912 Ventura Blvd, Encino, CA 91316-3617 | Retailer location source |
| Northridge — Plummer | 19320 Plummer St, Northridge, CA 91324-2136 | Retailer location source |
| Northridge — Balboa | 10141 Balboa Blvd, Northridge, CA 91325-1614 | Retailer location source |
Retailer location directory for other branches and updates.
How a California premises claim is evaluated
A fall does not automatically establish liability. California premises liability considers whether a defendant owned, leased, occupied or controlled the property, was negligent in its use or maintenance, and caused harm through that negligence. See CACI 1000 in the Judicial Council’s civil jury instructions. An individual review must connect the incident evidence, the responsible party and the injury.
Discuss a Firestone Complete Auto Care injury with Weiss Attorneys
Bring your incident date, branch address, photographs, report details and treatment history to a consultation. For accepted contingency matters, there is no attorney fee unless we recover compensation. Fees and case costs are governed by the written agreement.
California store injury guides · Injury evidence checklist · Free consultation
Reviewed October 12, 2026. Weiss Attorneys is independent of Firestone Complete Auto Care. Listing a location does not assert an accident or negligence. General information does not create an attorney-client relationship.
