Find reporting contacts and practical next steps for a California injury claim involving AAA / Auto Club / CSAA. Weiss Attorneys is an independent law firm, not the insurer or its claims department. Contacting this law firm does not report an insurance claim.
Claims contact information
| Auto claims contact | 800-672-5246 |
|---|---|
| Official auto reporting information | Visit the official claims page |
| Premises or liability reporting information | Check the applicable property or liability route below |
| Email and document delivery | No general new-claim email was verified in the current Auto Club and CSAA sources used here. Use the appropriate official claims line or online route; request a verified email from the assigned handler. |
| Contacts checked | October 18, 2026. Confirm current routing on the linked official pages. |
AAA is a brand: identify the insurer first
A AAA membership card does not identify every insurance company using the AAA name. For Auto Club insurance associated with the Automobile Club of Southern California, the official claims line is 800-672-5246. CSAA Insurance Group publishes a separate claims number, 800-922-8228. Match the underwriting company on the policy or claim correspondence before reporting.
Slip, trip and fall injury claims
For a fall at a home, condo, or rental, ask the correct AAA insurer for the liability or medical-payments-to-others team. Auto Club provides a homeowners reporting route; CSAA provides its own claims assistance. A request to repair a building is different from reporting an injured visitor. For a business location, identify the actual commercial carrier rather than assuming the owner’s AAA auto policy applies.
Questions for the assigned claims team
Ask whether the claim belongs with Auto Club, CSAA, or another carrier, and record that company’s full name. If the report is transferred, obtain the receiving team’s reference number.
Request the claim number, handler’s name, telephone extension, and verified document-delivery instructions. Keep the confirmation and a dated copy of each submission. If you have counsel, coordinate substantive claim communications and settlement documents with your lawyer.
Organize the injury evidence
For a collision, preserve scene photographs, original video, witness contacts, report information, vehicle estimates, and insurer letters. For a fall, record the exact area and condition, incident-report reference, witnesses, and available camera locations. Tell your lawyer promptly about footage or records that may be lost. Keep treatment records, bills, and documentation of missed work together.
Coverage, statements, and settlement offers
Use the declarations, policy forms, and endorsements effective on the incident date. For auto injuries, the questions may involve another driver’s bodily injury liability, your own UM/UIM, or MedPay. For falls, investigate the relevant premises liability coverage, medical payments to others, and any excess policy. Availability depends on the policy and facts.
Before a recorded statement, broad medical authorization, or release, understand who requests it, its scope, and any obligations under your own policy. Ask whether an offer resolves vehicle damage, injuries, or both. A claim number, open negotiation, or reporting confirmation does not by itself protect every legal deadline.
Related insurance guides
- Insurance Claim Guides and company directory
- Auto insurance coverage types
- How to read your policy
- Premises injury insurance guide
Official reporting sources
These contacts are for claim reporting and follow-up. Formal demands, service of legal papers, and policy-specific notices may require different destinations or procedures; confirm those separately.
Discuss your California injury claim
Weiss Attorneys represents people injured in auto accidents and slip, trip and fall incidents. Call 213-583-0977 or request a free consultation. Hablamos Español. Representation requires the firm’s acceptance and a written agreement.
