After a fall at Old Navy, record whether you were browsing, waiting at checkout, collecting an order, or accompanying a child. Preserve the actual object or floor condition involved. Weiss Attorneys reviews California store injury claims and helps shoppers document the visit, staff response, and injury effects.
Checkout queues, pickup visits, and children’s departments
A checkout queue or pickup route gives useful landmarks for locating a fall. Describe the queue barriers, nearby displays, aisle width, and any object in the path. If a child was injured, preserve the child’s account in their own words and record what each accompanying adult directly witnessed.
- Keep the transaction or pickup confirmation and the time you arrived at the branch.
- Photograph the queue layout and surrounding floor without moving barriers or merchandise.
- Record the child’s age and the adults present when a child was involved. Preserve existing accounts without repeated questioning.
- Identify who received the incident report and any report number provided.
Report the incident and preserve the timeline
Seek appropriate medical care first. Report the fall to the manager and request an incident number. Write your own account of the date, approximate time, exact spot, condition, witnesses, and staff response. Separate what you observed before the fall from what others told you later.
Keep original photos, receipts, shoes, clothing, and communications about the incident. Preserve witness contact information. Record symptoms, treatment, missed work, and expenses accurately. Do not move the condition to recreate a photograph or repeat the incident as a test.
Video and inspection records
Identify cameras facing the incident area and the route leading toward it. Tell counsel about the visit time and location promptly so a preservation request identifies the right records. Footage before the fall helps investigate how the condition developed and what staff observed. Preserve your own files in their original format.
Evaluating responsibility
Liability requires negligence, injury, and causation. Investigate control of the area, who created the condition, and actual or constructive notice.
California Judicial Council civil jury instructions address premises liability in the CACI 1000 series.
Identify the California branch
Old Navy’s official Los Angeles directory lists its Century City branch at 10250 Santa Monica Blvd, Suite 2060, Los Angeles, CA 90067. Use the statewide locator for other California branches.
Official Old Navy Century City page · Old Navy California directory
What should a parent preserve after a child’s store fall?
Keep the incident report details, medical visit records, original photos, and witness information. Record the child’s immediate complaints and changes in school or daily activities accurately. Do not guess future consequences or suggest details the child has not described.
Request a free consultation
Tell Weiss Attorneys the store address, incident date, condition involved, and injuries. Call (213) 583-0977 or request a free consultation. We serve clients throughout California from Sherman Oaks. Hablamos Español.
Browse California store injury guides · Injury evidence checklist
Reviewed October 13, 2026. Independent legal information from Weiss Attorneys. No retailer affiliation.
