REI store injuries: identify the exact condition
An REI fall may involve a footwear fitting area, a bicycle display, camping equipment, a service counter, or an entrance route. The useful starting point is the specific condition that caused the injury, rather than the type of merchandise sold. Weiss Attorneys reviews California slip, trip, and fall claims from its Sherman Oaks office, with phone and online consultations available.
Call (213) 583-0977 or request a free consultation.
Footwear fitting and equipment displays
If a fall occurred while trying on footwear, record where you sat, where the shoes and boxes were placed, and what happened when you stood or walked. Preserve photographs of any fitting platform or surface you used, including transitions to the ordinary aisle. Identify whether a staff member directed your route or moved equipment.
For bicycle and camping displays, document the footprint of the display, including wheels, stands, tent lines, and projecting merchandise. An item near an aisle does not by itself prove responsibility. The evidence needs to explain whether it obstructed the route, how it came to be there, and how it contributed to the event.
Video, inspection records, and service activity
- Keep original scene photographs, receipts, service paperwork, and the incident-report reference.
- Record the branch, time, department, precise walking route, and witnesses.
- Ask for prompt preservation of relevant video showing both the fall and activity in the area before it.
- Identify equipment being moved, serviced, returned, or staged near your route.
- Ask counsel to investigate cleaning and inspection records and who controlled any common walkway or parking area.
Save treatment records, medical bills, work restrictions, and a record of the injury’s effects. Describe symptoms and limitations accurately; a complete claim review considers both the event and the documented consequences.
California REI locations
The following California stores were listed as open, with no opening-soon flag, in the official REI directory checked October 12, 2026. Listings can change. Confirm the branch’s address and operator as of the incident date.
Fall claim help by city
Match your incident address to the relevant local guide: Saratoga fall claim help · Rancho Cucamonga fall claim help. For more retailers, browse our California store injury guides.
| Branch | Address |
|---|---|
| Berkeley | 1338 San Pablo Ave, Berkeley, CA 94702 |
| Manhattan Beach | 1800 Rosecrans Ave, Manhattan Beach, CA 90266 |
| Tustin | 2962 El Camino Real, Tustin, CA 92782 |
| Sacramento | 1790 Expo Pkwy, Sacramento, CA 95815 |
| Saratoga | 400 El Paseo de Saratoga, San Jose, CA 95130 |
| San Diego | 5556 Copley Dr, San Diego, CA 92111 |
| San Carlos | 1119 Industrial Rd, San Carlos, CA 94070 |
| Northridge | 18605 Devonshire St, Northridge, CA 91324 |
| Concord | 1975 Diamond Blvd, Concord, CA 94520 |
| Arcadia | 214 N Santa Anita Ave, Arcadia, CA 91006 |
| Roseville-Galleria | 1148 Galleria Blvd, Roseville, CA 95678 |
| Corte Madera | 213 Corte Madera Town Ctr, Corte Madera, CA 94925 |
| Santa Rosa | 2715 Santa Rosa Ave, Santa Rosa, CA 95407 |
| San Francisco | 840 Brannan St, San Francisco, CA 94103 |
| Folsom | 2425 Iron Pt Rd, Folsom, CA 95630 |
| Huntington Beach | 7777 Edinger Ave, Huntington Beach, CA 92647 |
| Carlsbad | 3415 Via Montebello, Carlsbad, CA 92009 |
| Rancho Cucamonga | 12218 Foothill Blvd, Rancho Cucamonga, CA 91739 |
| Sunnyvale | 130 E El Camino Real, Sunnyvale, CA 94087 |
| Fresno | 7810 N Blackstone Ave, Fresno, CA 93720 |
| Marina | 145 General Stilwell Dr, Marina, CA 93933 |
| Oxnard | 2700 Seaglass Way, Oxnard, CA 93036 |
| Santa Barbara | 321 Anacapa St, Santa Barbara, CA 93101 |
| Dublin | 7099 Amador Plaza Road, Dublin, CA 94568 |
| Woodland Hills | 6220 Topanga Canyon Blvd, Woodland Hills, CA 91367 |
| Burbank | 1900 W Empire Ave, Burbank, CA 91504 |
| San Luis Obispo | 313 Madonna Road, San Luis Obispo, CA 93405 |
| Santa Cruz | 1662 Commercial Way, Santa Cruz, CA 95065 |
| Laguna Hills | 24271 Avenida de la Carlota, Laguna Hills, CA 92653 |
| Marina del Rey | 4655 Admiralty Way, Marina del Rey, CA 90292 |
| Rancho Mirage | 71800 California Hwy 111, Rancho Mirage, CA 92270 |
| Elk Grove | 9145 W Stockton Blvd, Elk Grove, CA 95758 |
| Chico | 2101 Dr Martin Luther King Jr Pkwy, Chico, CA 95928 |
Questions about an REI fall
What if I was using a display or trying equipment?
Describe how you used it, any instructions given, and which part of the equipment or floor was involved. Keep any photographs, demonstration details, and witness information. Counsel can investigate the setup and the circumstances of your use.
What if the spill was cleaned immediately?
Preserve your photographs and a description of what you observed before cleanup. Identify who responded and whether anyone saw the condition earlier. Video and records may help establish the sequence of events.
What if I fell near the entrance or in the parking lot?
Pinpoint the location and preserve photographs showing its relationship to the store. A landlord or another maintenance provider may hold relevant records, depending on who controlled that area.
Free consultation with Weiss Attorneys
Call (213) 583-0977 or request an appointment to discuss the available evidence. See our California store injury directory for other retailer guides. Weiss Attorneys is independent of REI. The address list does not represent reported accidents or findings about store safety.
